Privacy Policy

1. Introduction

This Privacy Policy applies to information collected through the WireLoomTech website, including contact forms, RFQ forms, file uploads, email communication and website usage data.

By using this website or submitting information through our forms, you acknowledge that your information may be processed as described in this Privacy Policy.

2. Information We Collect

We may collect information that you choose to provide, as well as basic website usage information generated when you visit our website.

Contact Information

• Name
• Company name
• Email address
• Phone number or WhatsApp contact, if provided
• Country or region

RFQ and Project Information

• Project type and application or industry
• Estimated quantity and production stage
• Project requirements and technical notes
• Connector details, wire specifications, cable length, pinout, testing requirements and packaging needs

Website Usage Information

• IP address, browser type, device type and general usage data
• Pages visited, referring pages and interaction data
• Cookie identifiers, analytics data and marketing performance data where applicable

3. Project Files and Technical Information

When you request a quotation or discuss a project with us, you may provide technical information such as drawings, wiring diagrams, BOM files, connector part numbers, terminal requirements, wire specifications, cable length, pinout, sample photos, connector photos or other project-related documents.

Project files are used to review quotation requests, confirm technical requirements, discuss manufacturability and support production communication when a project moves forward.

We do not publish customer-submitted project files on our website. Access to project-related information is limited to personnel or service providers who need the information for quotation review, manufacturing communication, technical confirmation or customer support.

4. How We Use Your Information

We use the information we collect to respond to inquiries, review RFQ requests, understand project requirements, prepare quotation information, communicate about drawings or samples, provide customer support and manage business communication.

We may also use website usage data to improve website performance, understand visitor behavior, measure marketing effectiveness, protect website security and maintain our business records.

• Respond to contact requests and quotation inquiries
• Review drawings, samples, BOM files and project requirements
• Prepare quotation-related information and follow up on technical details
• Support project communication, production preparation and customer service
• Improve website usability, content and marketing performance
• Maintain website security and business records

5. Cookies, Analytics and Advertising Tools

Our website may use cookies and similar technologies to support basic website functions, remember preferences, analyze website traffic and measure marketing performance.

We may use tools such as Google Analytics, Google Ads, tag management tools or cookie consent tools to understand website activity and improve our marketing and user experience. You can manage cookie preferences through the cookie banner or your browser settings where available.

For more information, please see our Cookie Policy.

6. How We Share Information

We do not sell personal information. We may share information with service providers who help us operate our website, process forms, host data, manage email communication, analyze website usage or support business operations.

For project-related inquiries, technical information may be shared internally or with relevant production, engineering, sourcing or logistics personnel when necessary to review the project, confirm specifications or support manufacturing communication.

We may also disclose information if required by law, regulation, legal process or to protect our rights, customers or business operations.

7. International Data Processing

WireLoomTech operates from China and works with customers in different regions. If you submit information through our website, your information may be processed in China or in other locations where our service providers operate.

By submitting information to us, you understand that your information may be transferred to and processed in countries or regions that may have different data protection rules from your location.

8. Data Retention

We retain personal information and project-related information for as long as necessary to respond to inquiries, manage quotation records, support customer communication, fulfill manufacturing or business purposes and comply with legal, accounting or recordkeeping requirements.

If information is no longer needed, we may delete, anonymize or securely archive it according to our business needs and applicable requirements.

9. Data Security

We take reasonable administrative, technical and organizational measures to protect personal information and project-related files from unauthorized access, misuse, loss or disclosure.

However, no method of online transmission, file upload, email communication or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through the internet.

10. Your Privacy Choices and Rights

Depending on your location, you may have rights to request access to, correction of, deletion of or restriction of certain personal information. You may also request that we stop using your information for certain communication purposes.

To make a privacy-related request, please contact us at info@wireloomtech.com. We may need to verify your identity or request additional information before responding.

11. Children’s Privacy

Our website is intended for business users and is not directed to children. We do not knowingly collect personal information from children.

12. Updates and Contact

We may update this Privacy Policy from time to time to reflect changes in our website, business practices, tools or legal requirements. The updated version will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how we handle personal information, please contact WireLoomTech using the contact details below:

• Email: info@wireloomtech.com
• Phone: +86 188 6001 9102
• WhatsApp: +86 188 6001 9102
• Address: No. 5, Xinggong 1st Road, Guangming District, Shenzhen, Guangdong, China